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Key features:
- Up to ten simultaneous queues with 32 callers for the Allworx 24x and 16 callers for the Allworx 6x in all queues.
- Up to 16 calls available for each queue for the Allworx 24x. Up to 8 calls available for each queue for the Allworx 6x.
- Customizable queue messages.
- View continuously updated queue status on your PC (number in queue, longest wait time, average wait time).
- Call Details Report available — export to Microsoft Excel for further analysis.
- All phones ring when caller is in queue, first one to answer gets caller.
- Remote users can participate in queue.
- Each phone can be set to ring after:
- X number of callers in queue
- Caller(s) have waited longer than X
- Sold as an option
- One time license fee
- Unlimited number of users
